TERMS FOR DELIVERY THROUGHOUT THE COUNTRY
*The terms are valid only for orders placed through the MASTERHAUS online store
**Deliveries are made only on the territory of the Republic of Bulgaria.
1. DELIVERY TYPES
1.1 Economic delivery - It is carried out within 2 to 3 business days.
1.2 Express delivery(CURRENTLY NOT ACTIVE AND NOT EXECUTED)- It is carried out within 1 business day or within 24 hours if an order is made before 2:00 p.m.. All express orders placed after 2:00 PM will be received within 2 business days. For locations with a courier delivery schedule - delivery will be made according to the respective schedule.
2. PRODUCT STATUS
2.1 Free Shipping - Every product marked with the status "Free Shipping" receives free economy shipping.
2.2 Free shipping over 100 BGN/51.13 € or 500 BGN/255.65 € - Product marked with the status "free shipping over 100 BGN/51.13 €.", as well as "free shipping over 500 BGN/255.65 €." receives free economy delivery when reaching a total order value of 100 BGN/51.13 € or 500 BGN/255.65 €, respectively.
2.3 Free delivery to store - Products marked with this status receive free delivery to a MASTERHAUS store of your choice. The delivery of these products to an address of your choice or to a courier office is charged.
If you select a product with the status "Free delivery" and add product/s to your order that have the status "Free delivery to store", you will pay the delivery fee only for the product with the status "Free delivery to shop".
3. PALLETIZING AND BULKY PRODUCTS
3.1 Delivery of a pallet up to 800 kg - 68.50 BGN/35.02 € with VAT (the price includes the price of the pallet)
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The MASTERHAUS team reminds: Dear customers, upon receiving the shipment from a Speedy, ECONT courier or our courier, you have the option to inspect the goods for defects and irregularities.
We recommend that you exercise your right before signing the delivery note protocol.
4. DELIVERY TO OUR FACILITY
You can pick up your selected products from MASTERHAUS stores in Burgas, Ravda, Aytos, Primorsko and Kazanlak. To do this, you need to select the "Pick up from store" option in the card of your selected item. After clicking the "Add" button, you will be able to select your preferred store.
Your order contains the date and time when the goods will be ready for pick-up at your selected facility.
Packaging time: The packaging time is calculated automatically based on the location of the product you selected. When selecting this option, the products you have selected are reserved for up to 3 business days (72 hours)
IMPORTANT! When receiving a pallet shipment from our physical store, please keep the following terms and conditions in mind:
- The goods for receipt are stored for 7 calendar days without charging a storage fee.
- Storage from the 8th to the 14th day inclusive - 1.00 BGN/0.51 € incl. VAT/day per pallet
- Storage after the 14th day - 20.00 BGN/10.23 € incl. VAT/day per pallet
5. THE PAYMENT METHODS WE USE ARE:
5.1 Cash on delivery
It is made in cash upon delivery of the ordered items. The maximum allowable order amount for this service is 2000 BGN/1022.61 €.
5.2 Bank transfer
To our payment accounts, by indicating your account number in the description. order.
IBAN: BG58UBBS81551086045912
BIC: UBBSBGSF
or
IBAN: BG08UNCR70001522263121
BIC: UNCRBGSF
5.3 Online via credit or debit card card
We accept payment with the following credit or debit cards - VISA, VISA Electron, MasterCard, Borica and Maestro. Direct transfer from your credit card is made via the RAiffeisen system. In case your card supports 3D authentication (Verified by VISA, MasterCard Secure Code or other), you may need to identify yourself after clicking the "Payment" button.
5.4 By crediting from Unicredit Bulbank or TBI Credit
The option is valid for a total order value of over 150 BGN/76.70 €.
-Crediting with Unicredit Bulbank. Initial data is filled in on the MASTERHAUS website. After confirming the order, you will be redirected to the Unicredit Bulbank website, where you will need to fill in your details for loan approval.
-Loaning with TBI Credit. After confirming the order, you will be redirected to TBI Credit, where you will need to fill in your details for loan approval.
Last update date: 09.09.2025
