TERMS AND CONDITIONS FOR DELIVERY THROUGHOUT THE COUNTRY
*The terms and conditions are valid only for orders placed through the MASTERHAUS online store.
**Deliveries are made only on the territory of the Republic of Bulgaria.
1. TYPES OF DELIVERIES
1.1 Economical delivery - Delivered within 2 to 3 business days.
1.2 Express delivery (CURRENTLY NOT ACTIVE AND NOT FULFILLED) - It is carried out within 1 business day or within 24 hours if the order is placed before 2:00 p.m. All express orders placed after 2:00 p.m. will be received after 2 business days. For settlements with a courier delivery schedule - delivery is carried out according to the relevant schedule.
2. PRODUCT STATUS
2.1 Free Shipping - Every product marked with the status "Free Shipping" receives free economy shipping.
2.2 Free shipping over 100 BGN/51.13 € or 500 BGN/255.65 € - A product marked with the status "free shipping over 100 BGN/51.13 €.", as well as "free shipping over 500 BGN/255.65 €." receives free economy shipping upon reaching a total order value of 100 BGN/51.13 € or 500 BGN/255.65 €, respectively.
2.3 Free delivery to store - Products marked with this status receive free delivery to your chosen MASTERHAUS store. Delivery of these products to your chosen address or to a courier office is subject to a charge.
If you select an item that has the status "Free Shipping" and add product/s to your order that have the status "Free Shipping to Store", you will only pay the shipping fee for the item that has the status "Free Shipping to Store".
3. PALLETIZING AND BULKY PRODUCTS
3.1 Delivery of a pallet up to 800 kg - 70.50 BGN/36.05 € with VAT (the price includes the price of the pallet)
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The MASTERHAUS team reminds you : Dear customers, upon receiving the shipment from a Speedy, ECONT courier or our courier, you have the option to inspect the goods for defects and irregularities.
We recommend that you exercise your right before signing the handover protocol.
4. DELIVERY TO OUR FACILITY
You can pick up your selected products from MASTERHAUS stores in Burgas, Ravda, Aytos, Primorsko and Kazanlak. To do this, you need to select the "Pick up from store" option in the card of your selected item. After clicking the "Add" button, you will be able to select your preferred store.
Your order includes the date and time when the goods will be ready for pickup at your chosen location.
Packaging time: The packaging time is automatically calculated based on the location of your selected product. When selecting this option, your selected products are reserved for up to 3 business days (72 hours)
IMPORTANT! When receiving a pallet shipment from our physical store, please keep the following terms and conditions in mind:
- The goods for receipt are stored for 7 calendar days without charging a storage fee.
- Storage from the 8th to the 14th day inclusive - 1.00 BGN/0.51 € incl. VAT/day per pallet
- Storage after the 14th day - 20.00 BGN/10.23 € incl. VAT/day per pallet
5. THE PAYMENT METHODS WE USE ARE:
5.1 Cash on delivery
It is carried out in cash upon delivery of the ordered items. The maximum allowable order amount for this service is 2000 BGN/1022.61 €.
5.2 Bank transfer
To our payment accounts, mentioning your order number in the description.
IBAN: BG58UBBS81551086045912
BIC: UBBSBGSF
or
IBAN: BG08UNCR70001522263121
BIC: UNCRBGSF
5.3 Online via credit or debit card
We accept payment with the following credit or debit cards - VISA, VISA Electron, MasterCard, Borica and Maestro. A direct transfer is made from your credit card via the RAiffeisen system. In case your card supports 3D authentication (Verified by VISA, MasterCard Secure Code or other), you may be required to identify yourself after clicking the "Payment" button.
5.4 Through lending from Unicredit Bulbank or TBI Credit
The option is valid for a total order value of over 150 BGN/76.70 €.
- Lending with Unicredit Bulbank. Initial data is filled in on the MASTERHAUS website. After confirming the order, you will be redirected to the Unicredit Bulbank website, where you will need to fill in your data for loan approval.
- Crediting with TBI Credit. After confirming the order, you will be redirected to TBI Credit , where you will need to fill in data for credit approval.
Last update date: 09.09.2025
