General Terms and Conditions for Use of Masterhaus.bg Services
Welcome to Masterhaus Online!
These terms and conditions govern the relationship between "BOSHNAKOV" EOOD (hereinafter referred to as MASTERHAUS ONLINE or the MERCHANT) on the one hand and the USERS/CLIENTS of electronic (Internet) pages and services located on the domain www.masterhaus.bg and its subdomains, as well as the relationship with the same when using the information and commercial services offered by "BOSHNAKOV" EOOD.
"BOSHNAKOV" EOOD grants you permission to browse this site and print individual pages from it for personal, non-commercial use, provided that you agree to accept without modification the terms and conditions and notices set forth in this agreement.
You may not modify, copy (except as specified in the preceding sentence), distribute, transmit, perform, reproduce, publish, license, create derivative works, transfer or sell information, materials, software, products or services from this site.
Company "BOSHNAKOV" EOOD has seat and registered office - Burgas, Severna Promyshlena Zona 8000, Masterhaus store, UIK: 102082965.
Use of this site constitutes your agreement and acceptance without modification of the terms and conditions and notices set forth above. In addition, as a condition of your use of this site, you represent and warrant to MASTERHAUS ONLINE that you will not use this site for any purpose that is unlawful, immoral or prohibited by these terms and conditions.
If you do not agree to be bound by the terms and conditions set forth herein, please do not use this site.
Other agreements, other than those between you and MASTERHAUS ONLINE relating to the sale of goods and services to you through this site, will not be effective.
I. GENERAL PROVISIONS
1. This document contains General Terms and Conditions, according to which the TRADER provides services to its USERS/CLIENTS, through the Internet store - www.masterhaus.bg.
These terms and conditions bind all USERS. By opening the page of the e-store masterhaus.bg, the USER/CLIENT agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
2. Identification of the USER/CLIENT for the purpose of reproducing his statement both for accepting the General Terms and Conditions and for the order placed, is carried out through the log files stored on the masterhaus.bg server, storage of the USER/CLIENT's IP address, as well as any other information.
3. The products found on the masterhaus.bg website do not constitute a legally binding offer, but rather a demonstrative online catalog describing the TRADER's product line.
4. After clicking the "Order" button, the USERS agree to purchase the goods in the electronic cart.
This action has a legally binding force. The CUSTOMER receives confirmation of the order and upon receipt of this confirmation, the contract is considered to have been concluded.
5. The TRADER reserves the right to refuse delivery of a confirmed order in the event that the goods are not available.
In the event of a lack of stock of the requested goods, within the working week the TRADER shall notify the USER/CLIENT of its exhaustion by sending a message to the e-mail address specified by the CLIENT or to the specified telephone number.
In the event that a transfer has been made to the TRADER's account, the CLIENT will be able to choose between canceling the order and refunding the amounts or selecting products for placing a replacement order.
6. The contractual language is Bulgarian, and all payments are made in Bulgarian leva including VAT.
II. DELIVERY AND RETURNS
1. Delivery of goods purchased from masterhaus.bg is carried out: to the door* of an apartment or office (for buildings with a working elevator and possessing act 16), to the entrance of a residential building (when the latter does not possess act 16 and/or a working elevator), as well as to the door of a house (applies to houses without a yard), to the door of a yard (for houses with a yard) or to a freight forwarder's office.
* For orders weighing over 25 kg, delivery is carried out to the entrance of a residential building.
2. THE MERCHANT is not responsible for any delay in the event that the delay is due to a courier or other supplier.
3. The goods should be carefully examined by the USER/CLIENT or a person authorized by him during delivery.
3.1 In the event that damage is found that occurred during the transportation of the goods, the TRADER is not responsible for the warranty service of this product.
3.2 The CUSTOMER must immediately notify the supplier/courier of any possible damage, impacts and other damage found during delivery.
3.3 The USER must sign a damage report in the presence of the courier/supplier, which should describe the defects found in detail and immediately contact the TRADER on the national phone number of Masterhaus Online - 0700 10 321.
3.4 In the absence of any remarks by the CUSTOMER upon acceptance of the delivery, all and any subsequent claims for external visible defects in the received goods as well as minor discrepancies are considered unfounded and should not be satisfied.
4. In cases where the TRADER has specified in writing a specific date and time for delivery, the statement has binding force. If an incorrect or incorrect address, contact person and/or telephone number is specified when submitting the order, the TRADER is not bound by the obligation to fulfill the order.
4.1. Upon receipt of the goods, the CUSTOMER or a third party signs the accompanying documents. A third party is considered anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the CUSTOMER.
4.2. In case of refusal to receive the goods, outside the cases described below, the refusal is considered unfounded and the CUSTOMER owes payment of the costs of delivery and return of the goods.
In the event that the Customer is not found within the delivery period at the specified address or access and conditions for delivery of the goods are not provided within this period, the TRADER is released from its obligation to deliver the goods requested for purchase.
5. In all cases, "BOSHNAKOV" EOOD reserves the right unilaterally, without informing the Buyer, to extend the specified periods by up to 10 days.
6. The customer has the right, without owing compensation or penalty and without giving a reason, to withdraw from the concluded contract within 30 calendar days from the date of receipt of the goods. (The condition applies only to purchases made in the MASTERHAUS Online Store)
The right of withdrawal under point 6 does not apply in the following cases:
- For delivery of goods made according to the requirements of the USER or on his individual order /colored latex, colored according to the CLIENT's instructions, custom-made blinds and other personalized products/.
- For damaged items: items that are damaged by improper use by the customer.
- For products containing hazardous materials prohibited for transportation by couriers.
6.1 The user must declare his desire to withdraw from the goods by filling out the form for return.
6.2 The costs of returning the goods are borne by the USER, with the exception of goods returned to any of the physical stores of "BOSHNAKOV" EOOD.
6.3 The USER must send or hand over the goods back to the TRADER or to a person authorized by him without undue delay and no later than 14 days from the date on which the USER has notified the TRADER of his decision to withdraw from the contract. The returned products must be in their original packaging, in good commercial condition, and all accompanying elements, consumables and instructions must be present.
6.4 The TRADER is not obliged to reimburse the additional costs for delivery of the goods when the consumer has explicitly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the TRADER.
6.5 The TRADER may withhold payment of the amounts to the USER until he receives the goods or until the user provides proof that he has sent the goods back, depending on which of the two happened earlier.
6.6 The TRADER shall reimburse the amounts received using the same means of payment used by the USER for the initial payment. transaction, unless the CUSTOMER has expressed his/her explicit consent to use another means of payment and provided that this is not associated with costs for the USER.
7. The price of delivery is determined separately and explicitly from the price of the goods, when the latter is not free.
In the event of a dispute related to online sales, you can apply to the conciliation committees at the Consumer Protection Commission, an alternative dispute resolution body within the meaning of Art. 181, para. 4 of the Bulgarian Commercial Code, as well as using the site ORS.
III. WARRANTY PERIODS
In addition to the mandatory legal warranty of 2 years, the TRADER also offers a commercial warranty for products from its nomenclature.
The TRADER offers a warranty document to its customers for a given purchased product, if such a document is provided by the manufacturer of the product. The document describes: address and telephone number of the authorized service centers of the purchased goods, the warranty conditions of the respective service centers or manufacturers, warranty period of the goods purchased by the USER/CLIENT.
IV. PRICES AND PAYMENT
1. The prices of the products offered on this site may differ from other announced prices. This is due to the different conditions and different geographical markets.
2. The prices presented on the site are in Bulgarian leva and are valid and effective only within the Republic of Bulgaria.
They include value added tax (VAT) and do not include transport and delivery.
3. In the event that an error in the prices is detected, this error will be corrected in the e-shop system and the corrected price will be applied to the USER's order. MASTERHAUS ONLINE reserves the right to cancel any order and correct errors, inaccuracies or omissions (including after the order has been placed and accepted).
4. In MASTERHAUS ONLINE, as well as in the physical stores of "BOSHNAKOV" EOOD, you will find two types of promotions: Promotions of the month and Always low price.
4.1 Promotions of the month are the products that are presented every month on the 1st in our brochure. These are products from our range with a guaranteed low price.
4.2 Always low price is a verified competitively low price. Products with always low price are not subject to discount with a promo code or customer card and cannot be combined with other promotions and discounts. The duration of the period for which the price of these items is active can vary from several hours to several months. Always low price applies only to specific items whose price is in green
5. Goods NOT are sent outside the territory of the Republic of Bulgaria.
6. The MERCHANT indicates before the conclusion of the contract the total value of the order for all goods contained therein, as well as the price of delivery.
7. The USER agrees that the MERCHANT has the right to accept advance payment for the contracts concluded with the USER for the purchase and sale of goods and their delivery.
8. The USER independently chooses whether to pay the MERCHANT the price of the ordered products and their delivery before or at the time of their delivery.
V. RIGHTS AND OBLIGATIONS OF THE USER/CLIENT
1. The USER/CLIENT has the opportunity to view and /after registration or as a guest/ order the advertised goods on the Internet store- masterhaus.bg.
2. The USER/CLIENT has the right to be informed about the status of his order.
3. THE USER/CLIENT is fully responsible for protecting his/her username and password, as well as for all actions performed by him/her or a third party using the username and password. The USER is obliged to immediately notify the TRADER of any case of unauthorized access through the use of his username and password, as well as whenever there is a danger of such use.
3.1 In the event that the USER provides false, inaccurate, outdated or incomplete information, MASTERHAUS ONLINE has the right to close and/or delete the information about his postal address/user profile and deny him further access to part or all of its services.
3.2 Minors may use the services of MASTERHAUS ONLINE only with the permission of a parent or guardian.
4. The user is obliged to pay the price of his order according to the method announced at the following address: https://www.masterhaus.bg/bg/texts/dostavka-i-plashtane
5. Every USER, regardless of whether he is a client of the MERCHANT, undertakes when using the services:
5.1 not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international acts;
5.2 not to harm the good name of another and not to call for a violent change of the constitutionally established order, for committing a crime, for violence against the person or for inciting racial, national, ethnic or religious enmity;
5.3 not to violate other people's property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
5.4 to comply with Bulgarian legislation, applicable foreign laws, rules of morality and good manners and Internet ethics when using the services provided by MASTERHAUS ONLINE;
5.5 to immediately notify the MERCHANT of any case of committed or discovered violation when using the services provided;
5.6 not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, systems for unauthorized remote control ("Trojan horses"), computer codes, or materials intended to interrupt, hinder, disrupt or limit the normal functioning of computer hardware or software or telecommunications facilities or aimed at unauthorized penetration or access to foreign resources or software;
5.7 not to commit malicious acts actions;
5.8 to indemnify the MERCHANT and all third parties for all damages suffered and lost profits, including any costs and paid attorney's fees, resulting from claims filed by and/or compensation paid to third parties in connection with Internet pages, hyperlinks, materials or information that the USER has used, placed on the server, sent, distributed, made available to third parties or made available through www.masterhaus.bg in violation of the law, these General Terms and Conditions, Good Manners or Internet ethics;
6. The CUSTOMER undertakes to provide an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the delivery costs when the same is not free and to provide access and the possibility of receiving the goods.
In case it is not explicitly stated that the delivery is free, the same is considered to be paid.
7. In view of the security and protection of the privacy of its Users, MASTERHAUS ONLINE informs parents that the materials and services are provided to the widest possible audience and that determining the appropriate services and materials for use by their children is their responsibility.
VI. RIGHTS AND OBLIGATIONS OF THE MERCHANT
1. THE MERCHANT does not have the obligation and the objective opportunity to control the way in which the USERS use the services provided.
2. THE MERCHANT has the right, but not the obligation, to retain materials and information located on the masterhaus.bg server.
3. THE MERCHANT has the right at any time, without notifying the USER/CLIENT, when the latter uses the services in violation of these terms and conditions, as well as at the discretion of the MERCHANT to terminate, suspend or change the services provided in connection with the use of the site. The MERCHANT is not liable to users and third parties for damages and lost profits resulting from the termination, suspension, change or limitation of services, deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used, recorded or made available through masterhaus.bg
4. The MERCHANT, after receiving payment, is obliged to transfer to the USER/CLIENT the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase on time, to check the technical condition of each item before it is sent (if this is possible, without damaging the integrity of the packaging).
5. The MERCHANT is not liable for any damage caused to software, hardware or telecommunications equipment, or for any loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, consultations or assistance provided by the MERCHANT's specialists and employees in connection with the use of the services by the USERS does not give rise to any liability or obligations for the MERCHANT.
"BOSHNAKOV" EOOD is not liable for any inaccuracy of the information about the goods specified by the manufacturer.
6. The MERCHANT has the right to collect and use information relating to its USERS/CLIENTS, regardless of whether they are registered.
7. The information under the previous article may be used by the TRADER, except in the case of explicit disagreement of the User, sent via our contact form - www.masterhaus.bg/bg/contacts. The TRADER collects and uses the information to improve the services offered. All purposes for which the TRADER will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.
8. The TRADER is not liable for failure to fulfill its obligations under this contract in the event of circumstances that the TRADER did not foresee and was not obliged to foresee - incl., cases of random events, problems in the global Internet network and in the provision of services beyond the control of the TRADER.
9. The TRADER has the right to install cookies on the users' computers. Cookies are text files that are saved by the website on the USER's hard drive and allow the recovery of information about the USER, identifying him and allowing tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and records, etc.
10. The TRADER is not responsible for any discrepancy in the color range of the products due to the individual settings for color reproduction and the different resolution of the technical means for reproducing images.
11. In the event of a minor non-conformity of the consumer goods with the contract, the TRADER shall not be liable and the USER shall have no grounds to claim any compensation.
12. The TRADER reserves the right to refuse services, deactivate accounts, add or remove content, or terminate orders at its own discretion.
VII. PERSONAL DATA
1. The TRADER guarantees to its USERS/CLIENTS the confidentiality of the information and personal data provided. The latter will not be used, provided or made known to third parties except in the cases and under the conditions specified in these General Terms and Conditions.
2. THE MERCHANT protects the personal data of the USER/CLIENT, which became known to him when filling out the electronic form for making a purchase application, and this obligation shall be waived in the event that the CLIENT has provided false data. In compliance with the applicable legislation and the clauses of these General Terms and Conditions, the MERCHANT may use the CLIENT's personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data are used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, the rules of morality and good manners.
3. The MERCHANT undertakes not to disclose any personal data about the CUSTOMER to third parties - state authorities, commercial companies, individuals and others, except in cases where he has received the express written consent of the CUSTOMER, the information is requested by state authorities or officials who, according to the current legislation, are authorized to request and collect such information and the MERCHANT is obliged to provide the information by virtue of the law.
VIII. INTELLECTUAL PROPERTY
The trademarks, service marks and logos (referred to as "Trademarks") used and displayed on this site are registered and unregistered trademarks of "BOSHNAKOV" EOOD and others. All trademarks used on this site in relation to licenses and rights to use trademarks are depicted after prior written permission from the trademark owner. "Boshnakov" EOOD enforces its intellectual property rights to the fullest extent of the law. The name MASTERHAUS, the MASTERHAUS logo or other registered trademarks of MASTERHAUS may not be used in any way, including in the field of advertising or promotion related to the distribution of materials from this site, without prior written permission from "BOSHNAKOV" EOOD.
THE MERCHANT prohibits the use of the MASTERHAUS logo as part of a link to or from any site, unless the creation of such a link is previously approved by "BOSHNAKOV" EOOD in writing.
IX. AMENDMENTS
The General Terms and Conditions may be amended at any time by the TRADER, who has the right to amend the characteristics of the services provided, these General Terms and Conditions at his discretion and/or on the basis of changes in the legislation.
The TRADER undertakes to notify the USER of the changes to the General Terms and Conditions by publishing a notice of the changes in a prominent place on his website and giving the USER/CLIENT sufficient time to familiarize himself with them.
Within the given period, if the USER does not declare that he rejects the changes, he is considered bound by them. In case the USER states within the given period that he does not agree with the changes, the TRADER has the right to immediately suspend or terminate the provision of the services to the USER.
X. THIRD PARTIES
This site may contain links to sites owned or operated by companies other than "BOSHNAKOV" EOOD.
These links are provided for reference only. MASTERHAUS does not control external sites and is not responsible for their content.
XI. OTHER TERMS
1. For issues not settled in this contract, related to the implementation and interpretation of this contract, the laws of the Republic of Bulgaria shall apply.
2. All disputes between the parties shall be resolved in a spirit of understanding and good will.
In the event of a dispute related to an online purchase, you may contact the relevant authorities for alternative dispute resolution (ADR), use the site for online dispute resolution (ODR).
2.1 In the event that no agreement is reached, all unresolved disputes, including disputes arising from or relating to interpretation, invalidity, performance or termination, as well as disputes for filling gaps in the contract or adapting it to newly arising circumstances, will be resolved by the competent court of registration of the TRADER, in accordance with the Bulgarian legislation.
3. These terms and conditions shall apply to all users of masterhaus.bg.
If you have any questions regarding this agreement, please call 056/857026, go to contacts, or write to us at online@masterhaus.bg or at the following address:
"Boshnakov" EOOD
Burgas, Northern Industrial Zone,
MASTERHAUS store
8000