General terms and conditions for using the services of Masterhaus.bg
Welcome to Masterhaus Online!
These terms and conditions govern the relationship between "BOSHNAKOV" EOOD (hereinafter referred to as MASTERHAUS ONLINE or the MERCHANT) on the one hand and the USERS/CLIENTS of electronic (Internet) pages and services located on the domain www.masterhaus.bg and its subdomains, as well as the relationship with the same when using the information and commercial services offered by "BOSHNAKOV" EOOD.
"BOSHNAKOV" EOOD grants you permission to browse this site and print individual pages from it for personal, non-commercial use, provided that you agree to accept without modification the terms and conditions and notices set forth in this agreement.
You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, materials, software, products, or services from this site.
Company "BOSHNAKOV" EOOD has its registered office and management address - Burgas, Northern Industrial Zone 8000 , Masterhaus store, UIC: 102082965.
Your use of this site constitutes your agreement and acceptance without modification of the terms and conditions set forth above. In addition, as a condition of your use of this site, you represent and warrant to MASTERHAUS ONLINE that you will not use this site for any purpose that is unlawful, immoral or prohibited by these terms and conditions.
If you do not agree to accept without modification the terms and conditions and notices set forth herein, please do not use this site.
Other agreements, including agreements between you and MASTERHAUS ONLINE, relating to the sale of goods and services to you through this site, will not be effective.
I. GENERAL PROVISIONS
1. This document contains General Terms and Conditions under which the MERCHANT provides services to its USERS/CLIENTS through the Online Store - www.masterhaus.bg.
These terms and conditions are binding on all USERS. By opening the page of the e-shop masterhaus.bg, the USER/CLIENT agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
2. Identification of the USER/CLIENT for the purpose of reproducing his statement both for acceptance of the General Terms and Conditions and for the order placed is carried out through the log files stored on the masterhaus.bg server, storage of the USER/CLIENT's IP address, as well as any other information.
3. The products found on the masterhaus.bg website do not constitute a legally binding offer, but rather a demonstrative online catalog describing the MERCHANT'S product line.
4. After clicking the "Order" button, USERS agree to purchase the goods in the electronic cart.
This action has a legally binding force. The CLIENT receives confirmation of the order and upon receipt of this confirmation the contract is considered to be concluded.
5. THE MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available.
In the event of a lack of stock of the requested goods, within the working week the TRADER shall notify the USER/CLIENT of its exhaustion by sending a message to the e-mail address specified by the CLIENT or to the specified telephone number.
In case a transfer has been made to the MERCHANT's account, the CUSTOMER will be able to choose between canceling the order and receiving a refund or selecting products to place a replacement order.
6. The contractual language is Bulgarian, and all payments are made in euros/levs, including VAT.
II. DELIVERY AND RETURNS
1. Delivery of goods purchased from masterhaus.bg is carried out: to the door* of an apartment or office (for buildings with a working elevator and possessing act 16), to the entrance of a residential building (when the latter does not possess act 16 and/or a working elevator), as well as to the door of a house (applies to houses without a yard), to the door of a yard (for houses with a yard) or to a freight forwarder's office.
* For orders weighing over 25 kg, delivery is made to the entrance of a residential building.
2. THE MERCHANT is not responsible for any delay in the event that the delay is due to a courier or other supplier.
3. The goods should be carefully inspected by the USER/CLIENT or a person authorized by him/her at the time of delivery.
3.1 In the event that damage is found to have occurred during the transportation of the goods, the MERCHANT is not responsible for the warranty service of this goods.
3.2 THE CUSTOMER must immediately notify the supplier/courier of any damage, bumps and other damages found upon delivery.
3.3 The USER should sign a damage report in the presence of the courier/delivery, describing in detail the defects found and immediately contact the MERCHANT on the national Masterhaus Online phone number - 0700 10 321.
3.4 In the absence of any comments from the CUSTOMER upon acceptance of the delivery, any and all subsequent claims for external visible defects in the received goods as well as minor discrepancies are considered unfounded and should not be satisfied.
4. In cases where the TRADER has specified in writing a specific date and time for delivery, the statement has binding force. If an incorrect or incorrect address, contact person and/or telephone number is specified when submitting the order, the TRADER is not bound by any obligation to fulfill the order.
4.1. Upon receipt of the goods, the CUSTOMER or a third party signs the accompanying documents. A third party is considered anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the CUSTOMER.
4.2. In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the CUSTOMER is liable to pay the costs of delivery and return of the goods.
In the event that the Customer is not found within the delivery period at the specified address or access and conditions for delivery of the goods are not provided within this period, the MERCHANT is released from its obligation to deliver the goods requested for purchase.
5. In all cases, "BOSHNAKOV" EOOD reserves the right unilaterally, without informing the Buyer, to extend the specified terms by up to 10 days.
6. The customer has the right, without owing compensation or penalty and without giving a reason, to withdraw from the concluded contract within 30 calendar days from the date of receipt of the goods. (The condition applies only to purchases made in the MASTERHAUS Online Store)
The right of withdrawal under point 6 does not apply in the following cases:
- For the delivery of goods made according to the requirements of the USER or on his individual order /colored latex, colored according to the CLIENT's instructions, custom-made blinds and other personalized products/.
- For damaged items: items that are damaged by customer misuse.
- For products containing hazardous materials prohibited for transport by couriers.
6.1 The consumer must declare his/her desire to refuse the goods by filling out a return form .
6.2 The costs of returning the goods are borne by the USER, with the exception of goods returned to any of the physical stores of "BOSHNAKOV" EOOD.
6.3 The USER must send or hand over the goods back to the TRADER or to a person authorized by him without undue delay and no later than 14 days from the date on which the USER has notified the TRADER of his decision to withdraw from the contract. The returned products must be in their original packaging, in good commercial condition and with all accompanying elements, consumables and instructions.
6.4 The TRADER has no obligation to reimburse the additional costs for delivery of the goods when the consumer has explicitly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the TRADER.
6.5 THE TRADER may withhold payment of the CONSUMER's amounts until he receives the goods or until the consumer provides proof that he has sent the goods back, whichever occurs first.
6.6 The MERCHANT shall refund the amounts received using the same payment method used by the USER in the initial transaction, unless the CUSTOMER has expressly consented to the use of another payment method and provided that this does not involve costs for the USER.
7. The price of delivery is determined separately and explicitly from the price of the goods, when the latter is not free.
In the event of a dispute related to online sales, you can contact the conciliation committees of the Consumer Protection Commission , an alternative dispute resolution body within the meaning of Art. 181, para. 4 of the Consumer Protection Act, as well as use the ODR website.
III. WARRANTY PERIODS
In addition to the mandatory legal warranty of 2 years, the TRADER also offers a commercial warranty on products from its range.
The TRADER offers a warranty document to its customers for a given purchased item, if such a document is provided by the manufacturer of the item. The document describes: address and telephone number of the authorized service centers of the purchased item, warranty conditions of the respective service centers or manufacturers, warranty period of the item purchased by the USER/CLIENT.
IV. PRICES AND PAYMENT
1. The prices of the products offered on this site may differ from other advertised prices. This is due to different conditions and different geographical markets.
2. The prices presented on the site are in Euro/Bulgarian Lev and are valid and effective only within the Republic of Bulgaria.
They include value added tax (VAT) and do not include transportation and delivery.
3. In the event that a pricing error is identified, this error will be corrected in the e-shop system and the corrected price will be applied to the USER's order. MASTERHAUS ONLINE reserves the right to cancel any order and correct errors, inaccuracies or omissions (including after the order has been placed and accepted).
4. In MASTERHAUS ONLINE, as well as in the physical stores of "BOSHNAKOV" EOOD, you will find two types of promotions: Promotions of the month and Always low price.
4.1 Promotions of the month are the products that are featured in our brochure on the 1st of each month. These are products from our range with a guaranteed low price.
4.2 Always Low Price is a verified competitively low price. Products with Always Low Price are not eligible for discount with a promo code or loyalty card and cannot be combined with other promotions and discounts. The duration of the period for which the price of these items is active can vary from a few hours to several months. Always Low Price only applies to specific items whose price is in green.
5. Goods are NOT shipped outside the territory of the Republic of Bulgaria.
6. The TRADER indicates, before concluding the contract, the total value of the order for all goods contained therein, as well as the price of delivery.
7. THE CONSUMER agrees that the TRADER has the right to accept advance payment for the contracts concluded with the CONSUMER for the purchase and sale of goods and their delivery.
8. THE USER independently chooses whether to pay the MERCHANT the price of the ordered products and their delivery before or at the time of their delivery.
V. RIGHTS AND OBLIGATIONS OF THE USER/CLIENT
1. THE USER/CLIENT has the opportunity to view and /after registration or as a guest/ order the advertised goods on the online store - masterhaus.bg.
2. THE USER/CLIENT has the right to be informed about the status of his order.
3. The USER/CLIENT is fully responsible for the protection of his/her username and password, as well as for all actions performed by him/her or a third party using the username and password. The USER is obliged to immediately notify the TRADER of any case of unauthorized access using his/her username and password, as well as whenever there is a danger of such use.
3.1 In the event that the USER provides false, inaccurate, outdated or incomplete information, MASTERHAUS ONLINE has the right to close and/or delete the information about his postal address/user profile and deny him further access to part or all of its services.
3.2 Minors may use MASTERHAUS ONLINE services only with the permission of a parent or guardian.
4. The user is obliged to pay the price of his order according to the method announced at the following address: https://www.masterhaus.bg/bg/texts/dostavka-i-plashtane
5. Each USER, regardless of whether he is a client of the MERCHANT, undertakes when using the services:
5.1 not to violate and to respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international instruments;
5.2 not to harm the good name of another person and not to call for a violent change in the constitutionally established order, for the commission of a crime, for violence against the person or for inciting racial, national, ethnic or religious enmity;
5.3 not to violate other people's property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
5.4 to comply with Bulgarian legislation, applicable foreign laws, the rules of morality and good manners and Internet ethics when using the services provided by MASTERHAUS ONLINE;
5.5 to immediately notify the MERCHANT of any case of a committed or discovered violation when using the services provided;
5.6 not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("Trojan horses"), computer codes, or materials designed to interrupt, hinder, disrupt or limit the normal functioning of computer hardware or software or telecommunications facilities or aimed at unauthorized penetration or access to foreign resources or software;
5.7 not to commit malicious acts;
5.8 to indemnify the TRADER and all third parties for all damages suffered and lost profits, including any costs and paid attorney's fees, resulting from claims filed by and/or compensation paid to third parties in connection with Internet pages, hyperlinks, materials or information that the USER has used, placed on the server, sent, distributed, made available to third parties or made available through www.masterhaus.bg in violation of the law, these General Terms and Conditions, Good Manners or Internet ethics;
6. THE CUSTOMER undertakes to provide an accurate and valid telephone number, delivery address and email address, to pay the price of the goods, to pay the delivery costs when the same is not free and to ensure access and the possibility of receiving the goods.
In case it is not explicitly stated that the delivery is free, it is considered to be for a fee.
7. In view of the security and protection of the privacy of its Users, MASTERHAUS ONLINE informs parents that the materials and services are provided to the widest possible audience and that determining the appropriate services and materials for use by their children is their responsibility.
VI. RIGHTS AND OBLIGATIONS OF THE TRADER
1. THE TRADER does not have the obligation and objective ability to control the way in which USERS use the services provided.
2. THE MERCHANT has the right, but not the obligation, to retain materials and information located on the masterhaus.bg server.
3. THE MERCHANT has the right at any time, without notifying the USER/CLIENT, when the latter uses the services in violation of these terms and conditions, as well as at the discretion of the MERCHANT to terminate, suspend or change the services provided in connection with the use of the site. THE MERCHANT is not liable to users and third parties for damages and lost profits incurred as a result of the termination, suspension, change or limitation of the services, deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used, recorded or made available through masterhaus.bg
4. After receiving payment, the MERCHANT is obliged to transfer to the USER/CLIENT the ownership of the goods requested for purchase, to deliver the goods requested for purchase on time, to check each item for technical condition before it is sent (if this is possible without damaging the integrity of the packaging).
5. THE MERCHANT shall not be liable for any damage caused to software, hardware or telecommunications equipment, or for any loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, consultation or assistance provided by the MERCHANT's specialists and employees in connection with the use of the services by the USERS shall not give rise to any liability or obligation for the MERCHANT.
"BOSHNAKOV" Ltd. is not responsible for any inaccuracy of the information about the product provided by the manufacturer.
6. THE MERCHANT has the right to collect and use information relating to its USERS/CLIENTS, regardless of whether they are registered.
7. The information under the previous article may be used by the TRADER, except in the case of explicit disagreement of the User, sent via our contact form - www.masterhaus.bg/bg/contacts . The TRADER collects and uses the information to improve the services offered. All purposes for which the TRADER will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.
8. The MERCHANT is not liable for failure to fulfill its obligations under this contract in the event of circumstances that the MERCHANT did not foresee and was not obliged to foresee - including cases of random events, problems in the global Internet network and in the provision of services beyond the control of the MERCHANT.
9. THE MERCHANT has the right to install cookies on the users' computers. Cookies are text files that are saved by the website on the USER's hard drive and allow the recovery of information about the USER, identifying him and allowing tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and records, and others.
10. THE MERCHANT is not responsible for any discrepancy in the color range of the products due to individual color reproduction settings and different resolution of the technical means for image reproduction.
11. In the event of a minor non-compliance of the consumer goods with the contract, the TRADER is not liable and the CONSUMER has no grounds to claim any compensation.
12. THE MERCHANT reserves the right to refuse services, deactivate accounts, add or remove content, or terminate orders at its sole discretion.
VII. PERSONAL DATA
1. THE MERCHANT guarantees to its USERS/CLIENTS the confidentiality of the information and personal data provided. The latter will not be used, provided or made known to third parties except in the cases and under the conditions specified in these General Terms and Conditions.
2. THE MERCHANT protects the personal data of the USER/CLIENT, which became known to him when filling out the electronic form for making a purchase application, and this obligation shall be waived in the event that the CLIENT has provided false data. In compliance with the applicable legislation and the clauses of these General Terms and Conditions, the MERCHANT may use the CLIENT's personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data are used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, the rules of morality and good manners.
3. The MERCHANT undertakes not to disclose any personal data about the CUSTOMER to third parties - state authorities, commercial companies, individuals and others, except in cases where he has received the express written consent of the CUSTOMER, the information is requested by state authorities or officials who, according to the current legislation, are authorized to request and collect such information and the MERCHANT is obliged to provide the information by virtue of the law.
VIII. INTELLECTUAL PROPERTY
The trademarks, service marks and logos (collectively, the "Trademarks") used and displayed on this Site are registered and unregistered trademarks of "BOSHNAKOV" EOOD and others. All trademarks used on this Site in connection with licenses and rights to use trademarks are depicted after prior written permission from the trademark owner. "Boshnakov" EOOD enforces its intellectual property rights to the fullest extent of the law. The MASTERHAUS name, the MASTERHAUS logo or other registered MASTERHAUS trademarks may not be used in any way, including in the field of advertising or promotion related to the distribution of materials from this Site, without prior written permission from "BOSHNAKOV" EOOD.
THE MERCHANT prohibits the use of the MASTERHAUS logo as part of a link to or from any site, unless the creation of such a link has been previously approved by "BOSHNAKOV" EOOD in writing.
IX. AMENDMENTS
The General Terms and Conditions may be changed at any time by the MERCHANT, who has the right to change the characteristics of the services provided, these General Terms and Conditions at its discretion and/or on the basis of changes in the legislation.
The TRADER undertakes to notify the USER of the changes to the General Terms and Conditions by publishing a notice of the changes in a prominent place on its website and giving the USER/CLIENT sufficient time to familiarize themselves with them.
Within the given period, if the USER does not declare that he rejects the changes, then he is considered bound by them. In case the USER declares within the given period that he does not agree with the changes, then the TRADER has the right to immediately suspend or terminate the provision of the services to the USER.
X. THIRD PARTIES
This site may contain links to sites owned or operated by companies other than "BOSHNAKOV" EOOD.
These links are provided for reference only. MASTERHAUS does not control external sites and is not responsible for their content.
XI. OTHER CONDITIONS
1. The laws of the Republic of Bulgaria shall apply to any issues not settled in this contract, related to the implementation and interpretation of this contract.
2. All disputes between the parties shall be resolved in a spirit of understanding and good will.
If a dispute arises related to an online purchase, you can contact the relevant alternative dispute resolution (ADR) bodies or use the online dispute resolution (ODR) site.
2.1 In the event that no agreement is reached, all unresolved disputes, including disputes arising from or relating to interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to newly arising circumstances, will be resolved by the competent court of registration of the TRADER, in accordance with Bulgarian law.
3. These terms and conditions apply to all users of masterhaus.bg.
If you have any questions about this agreement, please call 056/857026, go to contacts, or write to us at [email protected] or at:
"Boshnakov" Ltd.
Burgas, Northern Industrial Zone,
MASTERHAUS store
8000