Frequently Asked Questions

Yes, of course. Cash on delivery is one of the options when choosing a payment method.

MASTERHAUS Online offers free shipping:

• Every product marked with the status "Free Shipping" receives free economy shipping.
• Every product marked with the status "Free Shipping over 100 BGN" receives free economy shipping when reaching a total order value of 100 BGN.
• Every product marked with the status "Free Shipping over 500 BGN" receives free economy shipping when reaching a total order value equal to or above 500 BGN.
• Every product marked with the status "Free Shipping to Store" receives free shipping to a MASTERHAUS store selected by the customer.

Check your warranty card. If the product is under warranty, you should contact the nearest service center listed in the warranty card. If the product does not have a warranty card, you should fill out the product return form to have it picked up by a courier and sent to our service center.

For your convenience, products purchased from MASTERHAUS Onlinecan be returned to one of our stores.

• A credit note will be issued at the time of return. When personally delivering the goods to MASTERHAUS stores, courier services are not charged;
• It is mandatory to present the original invoice, as well as all accompanying documents from the purchase made;
• The goods should be in good commercial condition.

Promotions of the month are our most advantageous offers. These are products that are visualized in our Promo brochure. Each brochure is published on the 1st of the month and is valid until the end of the month. The prices of the products in it are the same for all objects of the MASTERHAUS chain.

Always low price are products with a permanently low price. These products do not belong to promotions of the month.

We are working hard on this task, constantly expanding the product range in the online store. If you are unable to find what you are interested in, you can search for it by typing it in the box with a magnifying glass in the upper right corner or contact our Online Department via the national phone number 070010321.

MASTERHAUS Online offers the "Pick up from store" option for free. Before adding each item to the cart, you can select this option, as well as which store you would like to receive your item from.

Very easy! Just like an item from the site, select the delivery method, as well as the desired quantity and press the "Add" button, after which the item will be added to the cart and from there you can place an order by following the steps.

For more detailed information, you can view our assistant in the GENERAL INFORMATION section and the Shopping Help subsection, where it is descriptively and clearly explained in 8 steps how to place an order.

If the courier is with you, you must fill out a damaged goods report and refuse the shipment to return it to us. Once we receive it, we will duplicate it and send it again. If you accept the goods without inspecting them, any complaints remain unfounded.

It is important to know that all our deliveries include the "Inspection" option. Therefore, when you receive the goods, first unpack them and make sure that everything is in order, then sign and accept the delivery.

The price below the picture on the left shows the price per square meter, and the other shows the price per carton. Tiles and laminate flooring are sold per carton.

We deliver packages to every settlement in Bulgaria.

If you have not received an email notification about your order, it means that you have not been successful and the order is not visible to us. You need to place a new order or contact our team for assistance.